Payment Policy

This Payment Policy applies to all purchases made on the website comfortsteps.co.uk, operated under the trade name Comfort Steps by WENCHENG ECOMMERCE EMPIRE LTD.
We are committed to providing a simple, secure, and transparent payment experience.

1. Accepted Payment Methods

On our online store, you can pay using the following payment methods:

Credit and debit cards accepted via Shopify Payments:

Visa
Mastercard
American Express
Discover
JCB
Diners Club

Availability of certain cards may vary depending on your bank and country of issuance.

We also accept:

Apple Pay, where available on your device and browser
Google Pay, where available on your device and browser

2. Payment Security

All transactions are protected using SSL (Secure Socket Layer) encryption to ensure the confidentiality of your data.

Payment information is processed exclusively by certified payment service providers compliant with current security standards (PCI-DSS).

At no time does Comfort Steps have access to or store your full card details.

3. Billing Currency

All orders are billed in British Pounds (£).

The amount charged to your account may vary depending on your bank’s exchange rates and any applicable fees.

4. Time of Payment

Payment is charged at the time the order is confirmed.

No order is prepared or shipped without prior payment validation.

5. Declined Payments

If your payment is declined, we recommend that you:

check the card details entered (card number, expiry date, security code);
ensure that your card is valid and has sufficient funds;
contact your bank in case of a security restriction.

If the issue persists, please contact us at contact@comfortsteps.co.uk, and we will be happy to assist you.

6. Fraud Prevention

Comfort Steps reserves the right to refuse or cancel any order in the event of suspected fraud, misuse of a payment method, or any other legitimate security-related reason.

7. Payment Enquiries

For any questions related to payments, you may contact us:

📧 Email: contact@comfortsteps.co.uk
📞 Phone: +44 20 3307 3024